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Having problems checking out with your Internet Explorer browser?
1. First suggestion--Get yourself a better browser (in our humble opinion). It's fast, easy, and free to do that, and you can import all your favorites in a snap after you download, for instance, Firefox.
2. If you choose not to follow that sage advice, try emptying your I.E. browser cache (try emptying your browser cache whatever browser you are using if you are having problems logging in).
3. Then be sure your IE browser is set to accept cookies.
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Frequently Asked Questions
1. Why should I join the buyers club?
The Safecastle Royal Buyers Club is the premier group of its kind committed to helping members get the best possible pricing on preparedness-related products (20% off everything in the store, except Mountain House canned food for which pricing is strictly regulated by the manufacturer). Buyers clubs are quite popular and proven effective in getting folks the best prices possible, as pricing is often based on group discounts.
We do sell to non-members and ship free to the lower 48 for everyone. But the best prices and deals are reserved for those who are members, helping the overall club achieve the quantity-buying levels we work toward and to help cover the low overhead costs inherent in the online presence we maintain.
Our membership fee is a one-time fee. Once in, you're in for life. You get the best prices and offers we have available for as long as you want to prep.
Most customers more than recoup their membership fee in their very first purchase, so it's a no-brainer for many.
2. Is shipping really always free?
Standard shipping to the Continental United States is always free. That means ground shipping in most cases. We and our suppliers use the best available options to ship your order, to include FedEx, UPS, USPS, and for larger orders--freight companies.
Shipping to Hawaii and Alaska are determined on a case by case basis. If shipping costs are significant then those charges must be passed on to the customer. We contact the customer after determining costs to collect those funds if necessary.
Expedited shipping options are available upon request.
3. How long does it take to process a membership?
Activating a membership after the membership is approved is a manual operation. As soon as we "flip the switch" you should receive email confirmation and discounted pricing will show up in the store when you are logged in. Often, that will take place within minutes. Overnight or occasionally at other times, it may be hours.
4. What is the difference between registering an account and joining the buyers club?
All customers register shipping and billing info when they initially make a purchase at Safecastle. Account passwords are chosen and managed by the customer. Accounts and order status can be accessed in the store when a customer or member logs in to their account.
Buyers club members make the one-time Buyers Club Membership purchase and then enjoy lifetime membership benefits and discounts. When they are logged in, their discounted pricing is automatically shown. No coupon codes are needed for their standard member discounts--they simply need to be logged in.
5. As a buyers club member, how can I be sure I am getting the discounts I am due?
At this new store site, some members are confused and uncertain about whether discounted prices are being applied. Be assured--if you are logged in and you see a greeting using your name in the upper right side of the page, you are seeing all the club prices in the store and they are being applied in your cart.
You can confirm that a couple of different ways--
a. You can simply logout and compare pricing on products versus what the price is when you are logged back in.
b. You can shop and add items to your cart before you are logged in. Check the total price in your shopping cart in the right column, then log in and you will see that your discount is applied. If you have trouble logging in for some reason, simply click on the blue "Forgot Password" link in the Login section and your login info will immediately be emailed to you. Please email us with further questions or issues: jcrefuge@safecastle.net
6. Why is Mountain House canned food not discounted for club members?
As a Mountain House dealer, we are required to adhere to the manufacturer's pricing requirements. Discounted pricing is only permitted during three two-week periods per calendar year. During those sale periods, Safecastle discounts all our Mountain House canned food the maximum-allowed 25% off for members and non-members as required by Oregon Freeze Dry Inc.
7. Why are products I order at one time sometimes delivered separately?
The most economical approach to conducting a business like this is to have suppliers dropship their products for us directly to our customers. This eliminates an additional shipping level from a product's cost and ensures that a product is fresh or the most current model.
As such, if a customer orders several different products, they may be shipped from several different factories or warehouses. We expect all our suppliers to deliver orders within a two-week period in normal circumstances.
8. Why don't you have a catalog you can send me?
Safecastle Royal and our other operations are designed and staffed to deliver the best preparedness solutions at the most economical levels possible. Catalogs are fairly costly to produce and mail and are time-intensive to produce and maintain. Obviously, those costs are passed on to all their customers when a seller sends out catalogs.
At this time, we are committed to the e-commerce business model and we focus our full attention on our website and email customer service tasks.
There is a good reason that the internet has quickly become such a powerhouse in our society. It allows for quick, accurate communications and reliable and effective transaction processing. Companies like Safecastle are thriving and our customers are reaping the rewards of the security and ease of doing business online.
9. Why is it so difficult to contact you by phone?
We do monitor and respond to our phone messages as we can. Our first priority and by far the quickest way to get our attention is always going to be by email. We have found that phone interactions and taking orders over the phone requires an average of four times the amount of our time expended compared to online communications and order processing. From that data point, it's easy to see that for our very small staff, the most cost-effective use of our time is to focus our efforts online. Again--small staff equals lower product pricing for our customers.
10. Mountain House in Canada?
Yes, we are finally able to sell into Canada. After a long battle with customs, we have been given the go-ahead. Although the selection is not yet what it is here in the United States, we are able to sell 10 different varieties to our Canadian customers. We have a distributor set up in Ontario, which will ship from their facility.
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| REMEMBER - Club member pricing is visible only when logged in. Join Today!
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Safecastle Kitchen:
Food Demo Videos
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